Enhanced 911

Terms & Conditions

Due to recent pursuant CRTC rulings and regulations, all customers who are using Better Office Phone services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. Better Office Phone will do everything within their power to prevent service outages within its network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound Caller ID value to the specific DID you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound Caller ID number to the DID you have enabled e911 services for when making an outbound 911 emergency call

We have added an extension to our network which all Better Office Phone users may call to test their Caller ID value. At any time, you may test your outbound Caller ID value by dialing '1-555-555-0911' through our network.

By using Better Office Phone's Enhanced 911 service, the customer agrees that Better Office Phone, it's contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with Better Office Phone is not held liable for emergency calls failing, even if it is determined that it is the fault of Better Office Phone or it's associates. Customer further agrees that they will notify their customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the Better Office Phone 911 service of our limitations and make customers agree to not hold Better Office Phone or customer liable.

Customer will be charged a recovery setup fee of $2.00 and a regulatory recovery fee of $2.00 per month for each DID submitted to the e911 database. This fee is not refundable.

We reserve the right to make changes to our site, services, policies and these Terms of Service at any time.